Last Updated: 1 June 2026

1.  Introduction

These Website Terms & Conditions (“Terms”) govern your access to and use of this website (the “Website”).

By accessing, browsing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, you should cease using the Website immediately.

2.  Website Owner 

This Website is owned and operated by Richard Milestone. Email: [email protected]

Throughout these Terms, references to “Richard Milestone”, “I”, “me”, “my”, “we”, “us” or “our” refer to the owner and operator of this Website.

3.  Purpose of the Website

This Website provides information regarding Richard Milestone, the consultancy, advisory and related professional services offered, together with examples of previous experience, projects, case studies, articles, insights and commentary.

The content published on this Website is intended to help visitors understand the nature of the services available, areas of expertise, previous work and professional opinions on relevant business, commercial, marketing, technology and operational topics.

Content is provided for general informational purposes only and should not be relied upon as professional, legal, financial, tax, investment, technical, operational, strategic or business advice.

Nothing published on this Website constitutes:

• Professional advice;
• A formal recommendation;
• A contractual offer;
• A commitment to provide services; or
• A guarantee of outcomes or

Visitors should obtain advice appropriate to their own circumstances before making any business, commercial, financial, operational or strategic decisions.

4.  Opinions, Articles, Blogs and Case Studies

The Website may contain articles, blogs, commentary, case studies, project summaries, opinions, observations, analysis, forecasts, industry insights and references to third-party information or viewpoints.

Any opinions expressed are those of the author at the time of publication and may change without notice. Content may also include opinions, experiences, statements or information provided by clients, contributors, third parties or publicly available sources.

Such content is provided for general informational purposes only and should not be regarded as professional, financial, legal, tax, investment, technical, operational, strategic or business advice.

Visitors should not rely upon any opinion, commentary, analysis, forecast, recommendation or statement published on this Website when making decisions and should obtain independent professional advice appropriate to their own circumstances.

No responsibility or liability is accepted for any loss, damage, cost or claim arising from reliance upon any content, opinion, statement, commentary or information published on the Website.

5.  No Contract Formation

Use of this Website does not create a contractual relationship.

Submitting a contact form, arranging a consultation, booking a meeting, downloading content, subscribing to updates, exchanging correspondence or otherwise engaging with the Website shall not create a legally binding agreement.

A contract for any consultancy, advisory, project, interim management, software, marketing, commercial or related services shall only come into existence when a formal written agreement, proposal, statement of work, engagement letter or other written contract has been accepted by all relevant parties.

Until such agreement is executed, no obligation exists for either party to proceed with any engagement.

6.  Pre-Engagement Discussions and Advice

Prospective clients may receive information, opinions, recommendations, observations, guidance, preliminary assessments or indicative advice before entering into a formal agreement.

Such communications may be provided through email correspondence, telephone conversations, video meetings, discovery sessions, consultations, workshops, presentations, proposals and informal discussions.

Any information provided prior to a formal written agreement is supplied solely for discussion, evaluation and exploratory purposes.

Such information may be based upon incomplete information, assumptions, limited investigations or preliminary assessments and should not be relied upon when making business, financial, commercial, operational, legal, technology or strategic decisions.

To the fullest extent permitted by law, Richard Milestone accepts no liability for any loss, damage, cost, claim or expense arising from reliance upon any pre-engagement communication, recommendation, opinion or advice.

7.  No Guarantees

The Website may contain commentary, opinions, observations, forecasts, projections, recommendations, case studies, examples and information relating to matters including, but not limited to, business growth, commercial performance, marketing, technology, software, artificial intelligence, digital transformation, operations, strategy, sales and leadership.

Any examples, case studies, commentary, observations, projections or insights are provided for informational purposes only.

No guarantee is given regarding revenue growth, profitability, business performance, lead generation, sales performance, operational improvements, cost savings, technology outcomes, market position or commercial success.

Outcomes depend on numerous factors outside our control and past performance should not be regarded as a guarantee of future results.

8.  Testimonials, Case Studies and Examples

Testimonials, reviews, endorsements, project summaries and case studies published on the Website reflect individual circumstances and experiences.

Such content is provided for illustrative purposes only and should not be interpreted as a guarantee that similar outcomes will be achieved by any other individual, organisation or business.

9.  Reliance on Website Content

Whilst reasonable efforts are made to ensure information published on the Website is accurate at the time of publication, no representation, warranty or guarantee is made regarding its accuracy, completeness, reliability or suitability.

Content may become outdated, incomplete or inaccurate without notice. Any reliance placed upon Website content is entirely at your own risk.

10.  Intellectual Property

Unless otherwise stated, all intellectual property rights in the Website and its contents are owned by or licensed to Richard Milestone.

This includes, but is not limited to, text, articles, guides, graphics, logos, branding, downloads, designs, methodologies, frameworks, presentations, case studies and website content.

You may view, download and print content solely for your own personal or internal business use.

You may not reproduce, distribute, modify, republish, commercially exploit or otherwise use Website content without prior written permission.

11. Website Availability

No guarantee is provided that the Website will operate continuously, securely, without interruption or free from errors.

We reserve the right to modify, suspend, restrict, withdraw or remove any part of the Website at any time without notice.

12.  Third-Party Websites and Platforms

The Website may contain references or links to third-party websites, software platforms, applications, tools or services.

Such references do not constitute endorsement.

We do not control third-party content, security practices, terms, policies, functionality or availability and accept no responsibility or liability for them.

Your use of third-party websites or services is governed solely by their own terms and policies.

13.  Limitation of Liability

To the fullest extent permitted by law, Richard Milestone shall not be liable for:

• Loss of profits;
• Loss of revenue;
• Loss of business;
• Loss of opportunity;
• Loss of contracts;
• Loss of goodwill;
• Loss of anticipated savings;
• Loss of data;
• Indirect loss; or
• Consequential

This limitation applies to losses arising from:

• Use of the Website;
• Reliance upon Website content;
• Reliance upon articles, blogs, commentary or opinions;
• Reliance upon pre-engagement discussions;
• Website interruptions;
• Website errors;
• Third-party services; or
• Third-party

Where services are subsequently provided under a formal written agreement, the liability provisions contained within that agreement shall take precedence over these Terms.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded.

14.  Acceptable Use

You agree not to:

• Use the Website unlawfully;
• Attempt to gain unauthorised access to any systems;
• Introduce malicious software or code;
• Interfere with Website functionality;
• Misuse contact forms;
• Harvest data from the Website; or
• Copy or reproduce Website content without

We reserve the right to restrict, suspend or terminate access where misuse occurs.

15.  Privacy and Cookies

Your use of this Website is also governed by our Privacy Policy and Cookie Policy.

These documents explain how personal information may be collected, processed, stored and protected.

16.  Changes to These Terms

These Terms may be amended from time to time.

The latest version published on the Website shall apply and continued use of the Website constitutes acceptance of any revised Terms.

17.  Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising from or connected with these Terms or the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18.  Contact

If you have any questions regarding these Terms, please contact: [email protected]